Thank you for purchasing the RED RAVEN Camera Kit from the Apple Store.
Please register the IDX products included with your kit in order to:
- Receive promo code to purchase additional IDX products for an exclusive offer
- Activate your warranty
- Receive full access to service and technical support
After registering, you will receive an email confirmation with a promo code to unlock the exclusive offer.
You have also automatically enrolled in our warranty program. (Two (2) years for batteries, Three (3) years for chargers)
(If you don’t receive your email confirmation, please reach us by emailing REDsupport@idx.tv)
Upon registering, you have two (2) years of service and technical support from our team around the world.
If you need any assistance with the IDX products from your kit, please refer to the office near you.
For any questions and help regarding your IDX products, please contact below.
- IDX System Technology (US Office)
- (310) 328-2850
- Email: REDsupport@idx.tv
To submit a service request, please email the address below. We will respond to you within 24 hours.
If you would rather speak to someone directly during normal business hours, please call the Customer Service number.
|Battery Capacity||96Wh (14.4V/ 6.6Ah)|
|Max Output Voltage||16.8V DC|
|Nominal Voltage||14.4V DC|
|Max Discharge Current||10.5A‡|
|USB||DC 5.0V /2.3A|
|Battery Protection||Reverse charge, Over charge, Over discharge, Over current, Temperature protection|
|Ambient Temperature||To charge: 32°F ~ 104°F (50°F ~ 86°F recommended) To discharge: -4°F ~ 113°F (50°F ~
104°F recommended) To store: -4°F ~ 122°F (one month)
|Dimensions||3.82(W) x 5.75(H) x 1.53(D) inches|
|Weight||1.37 lbs approx.|
|Input Voltage||AC 100-240V 50/60Hz|
|Power Consumption||140VA max.|
|Quick Charge Current||2.7A max.|
|DC Output||36W max.|
|Operating Temperature||23°F ~ 104°F|
|Dimensions||3.44(W) x 4.22(H) x 4.98(D) inches|
|Weight||0.95 lbs approx.|